Privacy Policy
How we collect, use, and protect your personal information.
At Biopath Diagnostics Pvt. Ltd. (“we”, “us”, or “our”), your privacy is important to us. This Privacy Policy explains what information we collect when you use our website or services, how we use it, and the choices you have. By using our website or booking our services, you agree to the practices described here.
On this page
1. Information We Collect
We collect information that you provide directly and information gathered automatically when you use the site:
Information you give us
- Contact details such as your name, phone number, and email address (for example, when you submit the contact or booking form).
- Appointment and health-related details you choose to share so we can provide diagnostic services and deliver reports.
- Any other information you include in messages to us.
Information collected automatically
- Basic technical data such as browser type, device, and pages visited, collected through cookies or analytics tools (if enabled).
2. How We Use Your Information
- To schedule appointments, arrange home sample collection, and deliver test reports.
- To respond to your enquiries and provide customer support.
- To improve our website, services, and customer experience.
- To send service-related communications (and marketing only where you have consented).
- To comply with legal, regulatory, and record-keeping obligations.
3. Sharing & Disclosure
We do not sell your personal information. We may share it only:
- With trusted service providers (for example, laboratory partners, IT, or payment processors) who help us deliver our services and are bound to protect your data.
- Where required by law, regulation, or valid legal request.
- To protect the rights, safety, or property of Bio-Path, our patients, or others.
4. Data Retention
We keep your personal and health information only for as long as necessary to provide our services and to meet legal, medical record-keeping, and regulatory requirements [specify retention period / applicable regulation], after which it is securely deleted or anonymised.
5. Data Security
We use appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
6. Your Rights
Depending on your location and applicable law [e.g. India DPDP Act / GDPR / local law], you may have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your information, subject to legal retention rules.
- Withdraw consent for marketing communications at any time.
To exercise any of these rights, contact us using the details below.
7. Cookies & Analytics
Our website may use cookies and similar technologies to remember your preferences and understand how the site is used. You can control cookies through your browser settings. If we use third-party analytics [e.g. Google Analytics], those providers may process limited technical data under their own privacy policies.
8. Children’s Privacy
Our services are intended for adults. Where tests are booked for a minor, we assume this is done by a parent or legal guardian. We do not knowingly collect information directly from children without appropriate consent.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The “Last updated” date at the top shows when it was last revised. We encourage you to review it periodically.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
- Bio-Path
- Regional Lab: 203, Sai Palaza Business Complex, Sakinaka Metro Station, Near MTNL Exchange, Andheri, East Mumbai - 400072 (India)
- 9702898903
- info@biopath.co.in